Guest Service Agent

About the job

The Guest Service Agent is directly responsible for the prompt, efficient, and courteous check in and check out of guests, assisting with room reservations and handling of telephone calls, and for meeting many other guest needs during their stay.

• To welcome and register all arriving guests, making sure that all pertinent information is obtained

• Efficiently conduct check in and check out procedures

• Healthy communication with Housekeeping and Engineering departments and ensure that guest's expectations are met. All maintenance issues properly logged and followed up on

• Respond to all guests’ requests or in a proper manner and ensure appropriate action is taken

• Meet requests regarding guest billing

• Handle cash transactions in accordance with the property’s cash handling policy

• Maintains current knowledge of hotel culture, amenities, and services, events in the area, points of interest, and services in the area

• Answer the telephone in a professional manner and assist guests with any questions, directions, etc.

• Manage and resolve all guest complaints and compliments in a professional and courteous manner

• Communicate with all departments regarding in house VIPs and any special requests/needs

• All other tasks and duties as assigned

• At least one year of experience as a Front Desk Agent

• Have excellent personal presentation and interpersonal skills.

• Display a positive and cheerful demeanor along with a caring personality

• Good problem-solving ability

• Fluency in reading, writing and spoken English