Mountain School Operational Lead - Snowbird

About the job

Snowbird is situated in the middle of the Wasatch Mountain Range and is not only home to awe-inspiring views and mighty terrain, it is also home to employees equally as remarkable. Snowbird is continually looking for the best, those who share a passion for these mountains and the outdoors. Snowbird is a unique resort with distinct summer and winter seasons and offers full-time, part-time and seasonal positions.

TITLE: Mountain School Operational Lead

LOCATION: Snowbird

STATUS: Full-Time 4 day, Hourly, Seasonal

SCHEDULE: Variable – Must be available to work any day of the week including weekends and holidays

SUMMARY

The Mountain School Operational Lead plays a vital role in supporting the daily operations of the ski and snowboard school in a fast-paced, high-energy indoor/outdoor environment. This position requires strong physical stamina, mental focus, and emotional resilience to manage a wide range of responsibilities, from guest service and instructor support to logistical coordination. The ideal candidate thrives in dynamic settings, enjoys working with children and adults, and can remain calm and professional under pressure.

WHAT YOU’LL DO

Operational Support

• Coordinate with Lesson Supervisors and Sales/Rentals to ensure smooth daily lesson operations.
• Work in tandem with Resort Guest Services and Mountain Guides.
• Assist with program line-ups and group organization, liaising with instructors and guests.
• Support the Lesson Center and rental shop team in equipment distribution and guest flow.
• Maintain indoor and outdoor spaces and assist with lunch service logistics for children’s programs.
• Assist instructors on the hill, often in challenging weather and slippery terrain, while maintaining a calm and supportive presence.
• Learn and use scheduling and tracking systems like Flaik, requiring mental focus and tech adaptability

Guest Service & Communication

• Answer guest questions and direct them to appropriate Mountain School facilities.
• Provide empathetic, solution-oriented service to guests of all ages, including parents and children.
• Interact with guests ranging from toddlers to adults, requiring emotional intelligence, patience, and clear communication.
• Address concerns in real time and escalate issues to management when necessary.

Systems & Administration

• Use RTP for lesson and rental bookings, updates, and reviews.
• Utilize FLAIK and Workday for team scheduling and tracking.
• Collaborate with departments such as Tickets and Food & Beverage to ensure seamless guest experiences.

Physical & Environmental Expectations

• Work both indoors and outdoors in winter conditions.
• Be prepared to travel up the canyon early for avalanche control or road closures.
• stay overnight at the resort, when necessary, due to weather or road conditions.

WHAT YOU NEED TO GET THE JOB DONE

• Experience in guest service, operations, or a similar fast-paced environment.
• Familiarity with RTP, FLAIK, and Microsoft Office is a plus.
• Knowledge of snowsports and the ski industry is beneficial.
• Ski or snowboard experience to navigate terrain and assist instructors effectively.
• Comfort working with children and adults in both structured and unpredictable settings.
• Familiarity with ski school operations is a plus.
• Ability to stay focused and composed during high-stress, high-volume periods.
• Strong time management and multitasking skills.
• Empathy, patience, and professionalism when working with children and families.
• Confidence in making quick decisions and adapting to changing priorities.
• The ability to stand for extended periods and move between indoor and outdoor locations.
• Comfortable working in cold, snowy conditions throughout the day.
• Capable of lifting up to 40 pounds.
• Must be at least 18 years of age.

WORK SCHEDULE

• Shifts vary and may include early mornings, evenings, weekends, and holidays.
• Shifts will include two days supporting indoors and two days supporting outdoors.
• Seasonal position typically runs from mid-November to mid-April.

WORKING CONDITIONS

• High guest volume and frequent interruptions require mental agility and adaptability.
• Physically demanding environment with extended periods of standing and movement.
• Outdoor work in winter weather is a regular part of the role.

WHY WORK HERE

• Ski pass and complimentary ticket benefits.
• Employee discounts at Snowbird eateries, retail shops, Mountain School, lodging, and daycare.
• Access to medical, dental, vision, and accident insurance (based on position).
• 401(k) retirement plan.
• Discounts with Powdr partner resorts.
• Free transportation to work via UTA Bus, Rideshare Vans, Alta Shuttles, and Employee Blue Shuttles.

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the role. All candidates who receive and accept employment offers must complete a background check and comply with Snowbird’s professional appearance, drug & alcohol, and employee conduct policies.

Snowbird is proud to be an equal-opportunity employer. We do not stand for discrimination or harassment of any kind. Further, we stand for diversity of thought, background, race, sexual orientation, gender and belief. Whether you are looking for full-time, part-time, seasonal, multi-seasonal or year-round employment, Snowbird provides a dynamic and friendly environment with many great benefits and perks.

If you are passionate about the outdoors, check out our open positions and apply online today!