Supervisor, Pilot Assist

About the job

How you'll help us Keep Climbing (overview & key responsibilities)

The Pilot Assist Supervisor leads the Pilot Assist team operating 24/7 - 365 days in support of all pilots and Flight Operations system wide.

• Leads onboarding, training and mentoring of new Coordinators - Pilot Assist, including curriculum development and deployment.
• Evaluates and develops Standard Operating Procedures (SOPs) and documentation supporting the processes and procedures for support tasks. Subject Matter expert for Flying Ops/CPO shared administrative processes (passports/visas, pilot parking, Concur expenses).
• Facilitates real-time support for FAA temporary medical & Pilot Certificates, working the Pilot Assist inbox emails, passport and visa renewal processes, flight deck jumpseat program process, return to work process, pilot document updates, Deltanet and Employee Self Service (ESS) navigation assistance, Electronic Flight Bag (EFB) troubleshooting, QCQ - E-Learning - LMS trouble tickets and special projects assigned by the Supervisor, Pilot Assist and Manager - Pilot Assist.
• Takes administrative/operational calls and messages from pilots, rotating as a Coordinator responding to Pilots via application on pilot's tablet.
• Position is structured within the Flying Operations team to support the operational and business issues of over 18,000 Delta Air Lines pilots and requires coordination with management & FAA as well as responding to Irregular Operations (IROPS) which may necessitate periods of 24/7 coverage.
• Position may require limited travel and periodic overtime.
• Evaluates, supports escalations, and determines outcomes for pilot inquires including compliance with administrative policies and practices.
• First point of contact for various issues for all pilots system wide including policy enforcement, Flight Crew Reports (FCR), expense approval, pay, scheduling, and training.

Benefits and Perks to Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

• Competitive salary, industry-leading profit sharing program, and performance incentives
• 401(k) with generous company contributions up to 9%
• Paid time off including vacation, holidays, paid personal time, maternity and parental leave
• Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
• Domestic and International space-available flight privileges for employees and eligible family members
• Career development programs to achieve your long-term career goals
• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
• Recognition rewards and awards through the platform Unstoppable Together
• Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare

What you need to succeed (minimum qualifications)

• Is at least 18 years of age and has authorization to work in the United States.
• Possesses a high school diploma, GED, or high school equivalency.
• Embraces diverse people, thinking, and styles.
• Consistently prioritizes safety and security of self, others, and personal data.
• Ability to work through complex and stressful situations is required.
• Candidate must have strong analytical, organizational and decision making skills.
• Must be able to communicate with pilots regarding proprietary, confidential, legal, complex, or sensitive issues.
• Lead the development team members, clearly communicating, coaching, and upholding expectations related to performance.
• Possession of an operational background along with strong written and verbal communications skills is required.
• Facilitate team onboarding to create clear and structured learning materials, including facilitation of training.
• Must be able to relate to the pilot profession in order to maintain an attitude of pilot advocacy for each line pilot.
• advocacy for each line pilot.
• Practices safety-conscious behaviors in all operational processes and procedures.

What will give you a competitive edge (preferred qualifications)

• Experience in HR systems, to include SAP and Concur.
• Previous experience with operational tools like DBMS, DLTERM (RES/OSS), Crew 360.
• Five or more years of airline operations experience preferred with 3 or more years' experience in Flight Operations and knowledge of FOM, FARs, PWA.
• Should be able to effectively manage multiple complex operational and administrative issues simultaneously.
• Should be performing satisfactorily in present position.
• Diverse operational background with Delta; experience interacting with Crew Scheduling, Tracking, Training and Crew Resources is preferred.