Project Manager, Lounge Partnerships

About the job

How you'll help us Keep Climbing (overview & key responsibilities)

The Project Manager, Global Lounge Partnerships & Operations is responsible for overseeing Delta's portfolio of partner, alliance, and third-party lounge relationships to deliver a seamless and premium customer experience across the global network. This role serves as the primary liaison between Delta and lounge partners, leading contract negotiations, financial management, operational performance oversight, and cross-functional collaboration to support strategic lounge initiatives. The position requires strong relationship management, analytical, and business planning skills, as well as the ability to influence internal and external stakeholders.

• Analyze lounge utilization, costs, and partner performance to inform budgeting, forecasting, and strategic business planning.
• Maintain accurate customer-facing lounge information across Delta's digital channels and coordinate customer communications related to service updates and operational changes.
• Support lounge operations and customer experience initiatives by partnering with internal stakeholders and external providers to address service issues and drive continuous improvement.
• Represent Delta in SkyTeam Alliance forums, working groups, and business reviews, influencing lounge program strategy, policy and partner alignment.
• Manage Delta's portfolio of third-party, alliance, and partner lounge relationships, ensuring consistent delivery of Delta's premium customer experience standards.
• Lead the negotiation, implementation, renewal, and administration of lounge access agreements with external partners and service providers.
• Partner with internal stakeholders, including SkyMiles, ACS, Legal, Finance, Marketing, and Alliance teams, to support lounge-related initiatives and contractual commitments
• Manage end-to-end lounge billing and payment processes, including invoice validation, dispute resolution, reconciliations, and financial reporting.
• Identify and implement opportunities to improve operational efficiency, strengthen partner relationships, and elevate the customer experience.
• Build and maintain strong relationships with senior leaders, colleagues, external partners, and key commercial stakeholders.

Benefits and Perks to Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way.

Why You'll Love Delta

• Competitive salary, industry-leading profit sharing program, and performance incentives
• 401(k) with generous company contributions up to 9%
• Paid time off including vacation, holidays, paid personal time, maternity and parental leave
• Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
• Domestic and International space-available flight privileges for employees and eligible family members
• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
• Recognition rewards and awards through the platform Unstoppable Together
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
• Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare

What you need to succeed (minimum qualifications)

• Is at least 18 years of age and has authorization to work in the United States.
• Possesses a high school diploma, GED, or high school equivalency.
• Embraces diverse people, thinking, and styles.
• Consistently prioritizes safety and security of self, others, and personal data.
• Bachelor's degree or equivalent in Management, Economics, Finance or a related analytical field is required; MBA / Masters level degree a plus
• Minimum of 5+ years working experience of increasing responsibility in the aviation / finance sector
• Must possess strong financial acumen and analytical skills
• Proven track record of preparing recommendations through analysis and experience creating new processes/analyses from scratch
• Must be able to work cross functionally with strong organization and communication skills
• Strong executive presence and ability to navigate complex business environments
• Culturally aware, with a passion for fostering global relationships
• Collaborative mindset and ability to work effectively across commercial teams and should possess significant business maturity, a positive can-do attitude, and ability to address problems with the required sense of urgency
• Advanced proficiency in Microsoft PowerPoint and Excel
• Skilled in interpreting data to uncover opportunities and solve business challenges

What will give you a competitive edge (preferred qualifications)

• Inquisitive nature and strong interest in international markets, cultures and the airport lounge landscape
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• Bachelor's degree or equivalent in Management, Economics, Finance or a related analytical field is required; MBA / Masters level degree a plus