MAV Project Services
Customer Service Representative
Job at a glance
- Pay
- $42,500 – $68,000
- Workplace
- On-site
- Employment
- Full-time
- Sector
- Customer Support
- Posted
- Sep 8, 2026
- First found
- Nov 5, 2026, 12:25 PM ET
What's your fit?
Score your resume against this job to see your fit, the gaps and the risks.
About the job
Responsibilities:
- Handle customer inquiries via phone or email
- Forward referrals to Sales personnel and/or distributors for follow up
- Provide product information and pricing to distributors
- Support Sales Managers by forwarding on customer information and new client requests
- Process customer orders, provide order acknowledgements, verify order status
- Prepare freight quotes, generate shipping documents and distribute shipping notifications
- Support the Technical Support Manager in processing warranty claims and repairs
- Troubleshoot and resolve order and shipping issues
- Document and update customer records on ERP system
- General office duties - filing, answering phones and assisting at corporate events, etc.
Qualifications:
- Associated Degree or higher, with 2-3 years’ experience in a customer service role
- Work experience in a commercial manufacturing and distributor environment. Experience with HVAC products is preferred, but not necessary
- Strong communication and organizational skills
- Experience with graphics software such as Adobe, Corel or Publisher
- Working knowledge of Microsoft Office; Outlook, Word and Excel
- ERP experience in data entry and report generation, experience with SAGE (MAS 100) is a plus