Product Owner, Crew Technology

About the job

How you'll help us Keep Climbing (overview & key responsibilities)

The Product Owner for Crew360 will play a key role within the Crew Technology organization, helping shape the strategy, prioritization, and continuous improvement of the Crew360 platform. This role builds on strong digital analytics and user experience insight capabilities, using Quantum Metric and other tools to understand user behavior, identify friction points, and translate data into product decisions and enhancements across crew-facing web and mobile experiences. In addition to leading insight generation, this role will work closely with cross-functional partners to define priorities, support delivery decisions, and help ensure Crew360 evolves in ways that improve usability, reliability, and business value for Delta’s crew members.

• Help define, prioritize, and refine product needs for the Crew360 platform in partnership with Product Management, Engineering, UX, and business stakeholders.
• Translate user behavior data, business needs, and operational priorities into clear recommendations that inform the product roadmap and backlog.
• Support decision-making on enhancements, tradeoffs, and feature priorities to improve the digital crew experience.
• Serve as a key connector between analytics insight and product action, helping ensure identified issues and opportunities are translated into meaningful improvements.
• Use Quantum Metric and other analytics tools to monitor, diagnose, and optimize user journeys across Crew360 web and mobile applications.
• Translate complex behavioral and performance data into actionable insights that improve user experience, reliability, and effectiveness.
• Identify key trends, pain points, and opportunities through quantitative analysis and user behavior mapping.
• Develop a strong understanding of crew workflows and user needs to inform both analysis and product recommendations.
• Collaborate with Product Management, Engineering, UX, and business stakeholders to align on needs, priorities, and solution direction.
• Present data stories, product insights, and recommendations in clear, concise formats tailored to technical and non-technical audiences.
• Build trusted relationships across teams to support informed, insight-driven product decisions.
• Serve as a subject-matter resource for Crew360 digital experience insights and product improvement opportunities.
• Partner with the Digital Analytics team to support tagging strategies, dashboard creation, data exploration, and KPI monitoring.
• Ensure accuracy, consistency, and completeness of analytics instrumentation across Crew360 experiences.
• Validate analytics implementations and collaborate with engineering teams to enhance tracking and measurement capabilities.
• Help identify and close gaps between measurement, product priorities, and execution.
• Identify measurement gaps and recommend enhancements to instrumentation, tagging, and data quality processes.
• Develop and refine frameworks for measuring digital experience success across Crew360.
• Proactively explore new analytics features, product practices, and best practices to advance Crew Technology’s digital and product maturity.
• Recommend and help shape improvements that support a more effective, intuitive, and reliable Crew360 experience over time.

Benefits and Perks to Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience and Servant Leadership – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

• Competitive salary, industry-leading profit sharing program, and performance incentives
• 401(k) with generous company contributions up to 9%
• New hires are eligible for up to 2-weeks of vacation. This is earned for use in the following vacation year (April 1 – March 31)
• In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period
• 10 paid holidays per calendar year
• Birthing parents are eligible for 12-weeks of paid maternity/parental leave
• Non-birthing parents are eligible for 2-weeks of paid parental leave
• Comprehensive health benefits including medical, dental, vision, short/long term disability and life insurance benefits
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
• Domestic and International space-available flight privileges for employees and eligible family members
• Career development programs to achieve your long-term career goals
• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
• Recognition rewards and awards through the platform Unstoppable Together
• Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare

What you need to succeed (minimum qualifications)

• Is at least 18 years of age and has authorization to work in the United States.
• Possesses a high school diploma, GED, or high school equivalency.
• Embraces diverse people, thinking, and styles.
• Consistently prioritizes safety and security of self, others, and personal data.
• 3–5+ years of experience in digital analytics, product analytics, product ownership, or related roles.
• Hands-on experience with Quantum Metric or comparable experience analytics platforms.
• Strong ability to analyze quantitative data, identify patterns, and develop clear insights and recommendations.
• Experience collaborating in cross-functional product or technology environments.
• Demonstrated ability to work through ambiguity, balance competing priorities, and independently identify next steps.
• Strong communication and stakeholder management skills, with the ability to influence decisions across technical and business teams.

What will give you a competitive edge (preferred qualifications)

• Experience supporting both mobile and web applications.
• Bachelor’s degree in Analytics, Computer Science, Business, Information Systems, or related field (or equivalent experience).
• Familiarity with agile product development processes and backlog refinement.
• Experience writing or shaping product requirements, user stories, or enhancement priorities.
• Experience with SQL, Python, or visualization tools (Tableau, Power BI).
• Prior exposure to airline operations or crew-focused technology environments.