Information Analyst I

About the job

Along with Product Owner, applies design thinking strategies to analyze existing agency workflows and user journeys. Iterates on wireframes, mockups, and prototypes based on stakeholder and user feedback and adherence to the latest design standards/systems. Creates assets such as journey maps and workflow diagrams to inform system requirements and user experience improvements. Drafts system requirements and organizes accompanying documentation for reference by stakeholders and developers to build and maintain each service. Test newly developed features to ensure they meet intended and written requirements, as well as the accessibility needs of users who utilize screen readers. Systematically test existing features to identify bugs, performance issues, or functional gaps. Conducts user research by gathering participants, facilitating interviews, and leveraging user testing platforms. Monitors, audits and evaluates the portals for quality and effectiveness and to ensure compliance with procedures, regulations and standards; turns collected data and feedback into clear recommendations and reports for leadership to show why a system upgrade or a process change is needed.