Division Director, Retail Stores

About the job

Job Description The Division Director, Retail Stores, leads the Department of Alcoholic Beverage Services’ (DABS) statewide retail liquor store operations, ensuring the consistent customer service, responsible alcohol sales, employee performance, and operational results across the retail network. The Division Director, Retail Stores, works with other DABS divisions to support efficiency operations across the supply chain and has regular engagement with regional and retail store managers and teams. The Division Director, Retail Stores, reports directly to the Managing Director of Operations and may receive assignments from other department leaders. Responsibilities The Division Director, Retail Stores, will perform a variety of office functions including but not limited to: Manage and lead regional and retail store managers across the state. Ensure consistent execution of operational standards and training across all state retail store locations and operations, including inventory and financial controls and corrective actions. Monitor store performance, customer service metrics, inventory accuracy, and operational compliance. Oversee retail store workforce planning, including staffing needs, scheduling practices, succession planning, and training in coordination with other department divisions. Coordinate with purchasing, merchandising, distribution, and technology teams to support product availability and the customer experience. Recommend changes to retail policies, procedures, systems, and store operations based on performance data, employee feedback, customer needs, and department priorities. Provide leadership with timely updates on retail performance, emerging risks, and progress on department initiatives.