IT Specialist

About the job

Job Focus: Under close supervision, coordinates and communicates with internal team members. Sets up and administers computer labs. Initiates and maintain customer support for computer software and application services. Installs and maintains work stations according to established specifications. Upgrades operating systems and application software. Troubleshoots problems, provides end-user assistance and basic computer training if needed.

UBTech Guiding Principles for Employee: As a UBTech professional I will: • Be an ambassador of UBTech. • Build unity. • Seek opportunity & embrace change. • Act with professionalism.

Knowledge, Skills and Abilities Required:

1. Ability to communicate professionally and effectively, both orally and in writing
2. Ability to effectively and efficiently respond to the UBTech customers; internal and external
3. Ability to give competent software/hardware support to an enterprise level multi-user computer network
4. Knowledge of Local Area Network (LAN) maintenance
5. Skills in the Windows operating system, configuring, and troubleshooting
6. Skills in customer support for computer software and application
7. Ability to set up and administer computer labs and networks
8. Ability to perform duties requiring moderate physical strength
9. Ability to lift and move items up to 50 pounds
10. Ability to bend, stoop, lift, climb, with a full range of movement
11. Ability to work with diverse stakeholders; including educators, employers and community
12. Ability to understand and respond to the dynamics of a complex, multi-faceted environment
13. Possess organizational skills to effectively facilitate the day to day operations
14. Ability to prioritize multiple projects and use discretion and independent judgment
15. Ability to work independently and in a team environment. Must be able to adapt and work effectively under pressure
16. Ability to provide excellent Customer Service

Responsibilities and Tasks:

1. Maintains information technology equipment and operating software for the multiple college campus locations as required
2. Provides technical assistance to staff regarding hardware and software
3. Provides support for user accounts, identity management, authentication services, permissions, and Microsoft 365 applications and services.
4. Maintains endpoint management, software deployment, and device management systems according to established standards.
5. Troubleshoots network-related issues and assists in maintaining the performance of network-connected systems and devices.
6. Installs hardware and software upgrades according to established specifications and maintains asset lifecycle documentation
7. Assists in implementing and maintaining cybersecurity and technology compliance requirements.
8. Consults with appropriate vendors to resolve technical issues as needed
9. Initiates, coordinates and/or maintains customer support for computer software and application services to include installing, upgrading, and troubleshooting software
10. Identifies and resolves problems and restores service to the user in a timely and efficient manner with minimum disruption to the user
11. Ensures that computer operations and equipment are in compliance with applicable policies, procedures and rules
12. Responds to initial on-site requests for assistance and resolves in an effective manner
13. Ensures that all customers' applications continue to work as expected by performing maintenance on components as needed
14. Maintains a high level of technical skill by attending and completing various seminars and training courses
15. Repairs and maintains computers in proper and effective working condition; develops and implements preventive maintenance program and schedule
16. Maintains a consistent, high quality, customer-focused orientation when conducting business and providing services or products to internal customers
17. Communicates with staff and obtains all required information necessary to determine and address their specific needs
18. Explains procedures or materials or provides supplemental information
19. Assists and actively participates with accreditation process
20. Participates in after-hours maintenance activities, technology upgrades, emergency response efforts, and service restoration activities as required.
21. Performs other duties as assigned.

This is a full-time, hourly, benefited position.

Minimum Qualifications:

1. High School graduate

2. Two (2) years progressively responsible experience performing related duties

3. Experience with Local Area Network (LAN)

4. Demonstrated competencies in the Windows operating system, configuring, and troubleshooting

5. Demonstrated ability to maintain excellent customer relations

6. Demonstrated ability to follow various processes and procedures

7. Must successfully pass criminal background check

8. Must successfully pass a pre-employment drug screening

9. Valid driver’s license

Note: Related work experience may be substituted for education on a year-for-year basis, industry certifications such as MCP, MCSA, ACS, and or CCNA are highly desirable.

Work Location: Vernal Campus

Work Schedule: Monday-Thursday 7:30AM-5:00PM with a 1 hour lunch, Friday 7:30AM - 2:00PM with a 1 hour lunch