TechOps IFEC QoE Integration Engineer

About the job

How you'll help us Keep Climbing (overview & key responsibilities)

The purpose of this job is to establish IFEC system operational excellence at Delta that will interact with the IFEC service provider(s) and 3rd party applications to resolve operational gaps created by the new innovations in passenger experience developed by Delta.

• Manage the system integration process between IFE and Connectivity service providers as well as the integration process of 3rd party applications by interacting directly with tools and by managing any directing human resources provided by the service provider.
• Develop and monitor various tools and KPIs that measure the integration performance between IFE, Connectivity, and 3rd party service providers.
• Initiate root cause and corrective action measures when system integration performance exceeds established thresholds.
• Technical point of contact to collaborate and direct the respective service providers or 3rd party applications on the progress of known integration issues.
• Collaborate with Delta cabin maintenance on system integration performance issues and provide recommendations for recovery.
• This person would communicate a technical analysis that characterizes the system integration behavior and a proposed issue resolution and may also provide oversite and direction of 3rd party resources. This communication would be delivered to internal stakeholders for IFE, Connectivity or any 3rd party service providers.
• Success is defined by the ability of the IFE and Connectivity hardware and software on the aircraft to reliably deliver a world class integrated IFEC experience to the passengers. The problems that will be encountered involve recognizing whether a system integration failure is associated with the aircraft IFEC hardware, software, global or local network issue, or a ground system software or service failure and then leading a collaborative effort to define and direct a recovery initiative.
• The process to perform this type of analysis is not well defined but is based on strong engineering and analytical skills.
• Each investigation will likely require new discoveries that warrant new processes, system, and product improvements.

What you need to succeed (minimum qualifications)

• Is at least 18 years of age and has authorization to work in the United States.
• Possesses a high school diploma, GED, or high school equivalency.
• Embraces diverse people, thinking, and styles.
• Consistently prioritizes safety and security of self, others, and personal data.
• BS in Electrical Engineering or equivalent
• Eight (8) years' experience in electrical hardware design, preferably in the avionics or communication industry
• Experience with network system technologies
• Must demonstrate a firm foundation in electrical hardware design and the interactions of various software from a system perspective
• Experience with system integration and testing
• Experience with Communications Systems and various technologies including Antennas, RF & IF; computers; data communications, video and audio
• Understanding of satellite communications, local and wide area networks and operations
• Competency with Quality-of-Service (QoS) and Quality-of-Experience (QoE) principles and techniques
• Extensive background in electronics and systems and power distribution
• Working knowledge of SQL programming language
• Knowledgeable of requirements imposed by the aviation regulatory agencies, satellite broadcasting business, and audio/video industry
• Possess Verbal and non-verbal communication, reasoning, and interpersonal skills, such as organizational, planning, and customer service
• Possess leadership qualities and the ability to interact with internal and external Customer groups
• Exhibit and model maturity, intelligence, trust, vision and high-quality work product.
• Possess strong analytical abilities and a comprehensive understanding of mathematical and statistical principles
• Ability to communicate technical issues in an assertive and tactful manner
• Proficient with Excel, Word, Access, PowerPoint, and Project

What will give you a competitive edge (preferred qualifications)

• Preferred experience in the avionics or communication industry