Senior Director, Head of Legal Operations

About the job

Job Description

Senior Director, Head of Legal Operations and Chief of Staff to Chief Legal Officer

Working in partnership with the EVP, Chief Legal and Compliance Officer and the global Legal Leadership Team, the Senior Director, Head of Legal Operations will develop and lead the Legal Operations function, driving strategic and operational effectiveness across the Legal Department, supervising the two current Operations employees.  This individual will update and execute the department's strategic roadmap, champion continuous improvement, and oversee day-to-day operations including budgeting, staffing, technology, vendor management, and reporting. The role reports to CLO.

Essential Job Duties

• Strategic Leadership — Develop annual and mid-term goals, implement initiatives to enhance Legal Department effectiveness, track performance metrics, arrange employee development opportunities, and conduct third-party benchmarking.
• Vendor & Outside Counsel Management — Administer law firm and vendor engagements, track spend, support fee negotiations, lead RFPs, monitor performance, and manage recurring subscriptions.
• Financial & Budget Management — Partner with Finance to develop and manage the department budget, oversee purchase requisitions and invoices, handle expense accruals, and lead spend analysis and efficiency initiatives.
• Process & Technology Improvement — Evaluate and implement AI and other technology solutions, leverage data analytics to support decision-making, and develop dashboards and reports on billing optimization and financial operations.
• Legal Technology Leadership — Own the strategy, prioritization, and implementation of legal tech projects (matter management, e-signing, document management, billing, ticketing systems) in coordination with IT and PMO.
• Communications & Administration — Lead onboarding programs, manage policies and trainings, oversee document archiving, publish Legal communications, coordinate notarization services, and manage Legal Summits and major events.
• Cross-Functional Leadership — Form and lead organization-wide working groups and committees on complex global initiatives, projects, and integrations.
• Chief of Staff Support — Serve as a strategic partner and Chief of Staff to the EVP, Chief Legal and Compliance Officer, managing department communications, preparing board and leadership materials, coordinating Legal Leadership Team meetings and agendas, tracking and driving follow-through on key priorities and action items, and acting as a trusted liaison between the CLO and internal/external stakeholders.
• Special Projects — Execute additional projects and responsibilities at the direction of the EVP, Chief Legal and Compliance Officer.