Specialist- SkyMiles Membership Marketing

About the job

How you'll help us Keep Climbing (overview & key responsibilities)

The SkyMiles Membership Marketing team shapes how more than 25 million SkyMiles Members experience the value of their membership. As a Specialist on this team, you will influence Member engagement across the full loyalty journey by developing and executing communications that connect Members to Delta products, benefits, partners, offers, and services. We're looking for someone who is naturally curious, enjoys uncovering new opportunities, embraces testing and learning, and is energized by finding better ways to reach customers and improve results. This role blends strategic thinking, customer understanding, and marketing execution. You will translate business priorities into compelling member-facing communications delivered through a multi-channel approach across Delta's owned and operated channels. From personalized promotions and lifecycle campaigns to the monthly SkyMiles Statement, you'll help Members discover new ways to earn, redeem, and engage with SkyMiles while driving loyalty, spend, and flight activity.

• Lead planning and execution of multi-channel marketing campaigns that support SkyMiles engagement, loyalty, and Member activity across Fly, Earn, Redeem, and Access.
• Manage campaign delivery from intake through launch and post-campaign review, including audience strategy, offer details, creative development, approvals, quality assurance, and performance reporting.
• Own production and execution of the monthly SkyMiles Statement, coordinating content inputs, stakeholder alignment, approvals, and delivery timelines.
• Translate SkyMiles and enterprise priorities into relevant, customer-focused communications that drive awareness, understanding, and action.
• Partner closely with Customer Engagement & Loyalty, Partnerships, American Express, etc. to deliver integrated marketing programs.
• Leverage performance data, testing results, and customer insights to identify opportunities for optimization and improve campaign effectiveness.
• Present key findings, recommendations, and performance insights to stakeholders in a clear and actionable manner.

Benefits and Perks to Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way.

Why You'll Love Delta

• Competitive salary, industry-leading profit sharing program, and performance incentives
• 401(k) with generous company contributions up to 9%
• Paid time off including vacation, holidays, paid personal time, maternity and parental leave
• Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
• Domestic and International space-available flight privileges for employees and eligible family members
• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
• Recognition rewards and awards through the platform Unstoppable Together
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
• Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare

What you need to succeed (minimum qualifications)

• Is at least 18 years of age and has authorization to work in the United States.
• Possesses a high school diploma, GED, or high school equivalency.
• Embraces diverse people, thinking, and styles.
• Consistently prioritizes safety and security of self, others, and personal data.
• 3-5+ years of experience in marketing, communications, campaign management, loyalty marketing, or a related field.
• Demonstrated ability to manage complex projects from planning through execution while balancing multiple priorities and stakeholders.
• Strong communication skills with the ability to influence partners and build productive relationships across teams.
• Strong organizational skills and attention to detail with a proven ability to execute high-quality work in a fast-paced environment.

What will give you a competitive edge (preferred qualifications)

• Curiosity and a growth mindset with a passion for learning, experimentation, and discovering new ways to improve customer engagement.
• Ability to connect marketing initiatives to broader business goals and customer outcomes.
• Experience using performance data and customer insights to evaluate results, identify opportunities, and drive improvements.
• Experience developing and executing email, digital, promotional, or personalized marketing campaigns.