Manager, Enterprise Ops Insights

About the job

How you'll help us Keep Climbing (overview & key responsibilities)

The Manager, Enterprise Ops Insights leads the team responsible for understanding operational performance, emerging risks, customer impacts, and opportunities for improvement. This leader serves as a partner to enterprise leaders, shaping how operational performance is measured, interpreted, and communicated to drive continuous improvement and a better customer experience. Success requires the ability to build a high-performing team, understand the breadth of the business, transform data into insights, and synthesize complex information in support of executive-level discussions to drive decisions and action.

Key Responsibilities

• Create and shape executive-level presentations that synthesize complex data and diverse stakeholder inputs into clear storylines, compelling visuals, and actionable insights
• Develop individual contributors with strong critical thinking, analytical, executive presentation, storytelling, influencing, and problem-solving capabilities
• Set a high standard for executive communication across the team, including storyline development, presentation structure, visual storytelling, and synthesis
• Provide thought leadership on the drivers of operational performance, helping leaders distinguish signal from noise and focus on the issues that matter most
• Build organizational capabilities that allow the team to anticipate evolving business needs and increase its impact on enterprise performance

What Success Looks Like

• Enterprise leaders have a trusted, consistent view of operational performance and the issues that require attention
• Executive communications distill complexity into concise, visually compelling narratives that enable effective decisions
• Operations and Customer Experience have a more connected understanding of operational performance and customer impact, resulting in shared priorities
• Set a high standard for executive communication across the team, including storyline development, presentation structure, visual storytelling, and synthesis
• Create and shape executive-level presentations that synthesize complex data and diverse stakeholder inputs into clear storylines, compelling visuals, and actionable insights
• Develop individual contributors with strong critical thinking, analytical, executive presentation, storytelling, influencing, and problem-solving capabilities
• Provide thought leadership on the drivers of operational performance, helping leaders distinguish signal from noise and focus on the issues that matter most
• Be sought out as a thought partner with business stakeholders, pressure testing assumptions while recognizing complex operational reality
• Build organizational capabilities (leveraging AI and emerging technologies) that allow the team to anticipate evolving business needs and increase its impact on enterprise performance
• Serve as a centralized liaison across divisions, developing relationships at all levels and fostering alignment and shared accountability
• Manage large projects as well as day-to-day work of the team, prioritize effectively, and communicate accordingly with stakeholders

Benefits and Perks to Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

• Competitive salary, industry-leading profit sharing program, and performance incentives
• 401(k) with generous company contributions up to 9%
• Paid time off including vacation, holidays, paid personal time, maternity and parental leave
• Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
• Domestic and International space-available flight privileges for employees and eligible family members
• Career development programs to achieve your long-term career goals
• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
• Recognition rewards and awards through the platform Unstoppable Together
• Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare

What you need to succeed (minimum qualifications)

• Is at least 18 years of age and has authorization to work in the United States.
• Possesses a high school diploma, GED, or high school equivalency.
• Embraces diverse people, thinking, and styles.
• Consistently prioritizes safety and security of self, others, and personal data.
• Proficiency in Python, SQL, SAS, and other data analysis tools.
• Advanced skills in data manipulation and complex query development.
• Strong background in statistical analysis, predictive modeling, and problem-solving.
• Exceptional attention to detail ensuring data accuracy and compliance with FAA and internal standards.
• Excellent communication skills (written and verbal) to present insights to both technical and non-technical audiences.

What will give you a competitive edge (preferred qualifications)

• Bachelor's degree in a quantitative field (e.g., Data Analytics, Computer Science, Engineering, Statistics, Economics).
• At least 5 years of relevant experience; or a Master's degree with at least 3 years of relevant experience