Portfolio Operations Manager

About the job

Overview

The Portfolio Operations Manager serves as the operational leader of the Portfolio Operations Lane within the Portfolio Management & Operations Office (PMO&O) and functions as the primary extension of division leadership across the Division's three-pillar operating model. This role is responsible for owning the portfolio operating rhythm, governance frameworks, executive coordination, and cross-functional integration that enables the Division Leader to effectively lead all inclusive organizational pillars simultaneously.

The Portfolio Operations Manager partners closely with Delivery Directors, the General Manager – Model T, Program Managers, IG corporate stakeholders, and the broader PMO&O team to ensure portfolio activities remain aligned, visible, and executable. This role plays a critical leadership role during PMO&O stand-up, organizational mobilization, governance activation, and long-term operational maturity.

Responsibilities

Portfolio Operating Rhythm Management

• Own the Division's leadership operating rhythm
• Coordinate executive meetings, governance cadence, and strategic reviews
• Manage portfolio-level action tracking and follow-up
• Prepare executive briefings and leadership reports
• Drive accountability for cross-organizational commitments

Cross-Functional Integration

• Serve as the primary coordination point across Model T and PMO&O
• Align organizational priorities across delivery and enablement pillars
• Manage portfolio-level dependencies and resource allocation discussions
• Resolve cross-functional escalations
• Facilitate executive decision-making

Governance & Standards Oversight

• Oversee PMO&O governance framework execution
• Ensure portfolio standards are consistently applied
• Champion organizational consistency across delivery organizations
• Support audit readiness and operational reviews

Strategic Initiative Management

• Lead strategic PMO&O initiatives
• Coordinate cross-divisional projects
• Support business growth opportunities
• Drive continuous improvement of the portfolio operating model

Executive Operations Support

• Act as a force multiplier for the Division Leader
• Manage executive communications and stakeholder engagement
• Support executive presence at internal and client-facing events
• Protect leadership capacity and prioritize executive time

Escalation Management

• Serve as the first escalation point for portfolio-level issues
• Coordinate resolution across delivery organizations
• Maintain visibility into critical risks and issues
• Provide structured updates to leadership

Qualifications

Required Qualifications

• 8–12+ years of experience in portfolio operations, PMO leadership, business operations, chief of staff, or executive operations roles
• Experience supporting executive leaders across large, complex organizations
• Proven ability to manage cross-functional governance and coordination
• Strong analytical, organizational, and communication abilities
• Experience driving operating rhythm and executive cadence
• Strong stakeholder management and partnership skills

Preferred Qualifications

• Experience supporting:

• Managed services delivery

• Large-scale workforce solutions

• Manufacturing, semiconductor, or technical services environments

• Multi-program or multi-client portfolios

• Familiarity with Insight Global operating model

• PMP, Lean Six Sigma, or equivalent certifications

Key Performance Indicators (KPIs)

• Executive operating rhythm consistency
• Cross-functional alignment effectiveness
• Action item completion rate
• Escalation resolution time