Senior Assistant Director

About the job

Be a Tar Heel!

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation’s top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.

Primary Purpose of Organizational Unit

The Office of Scholarships and Student Aid works to ensure that qualified students have the opportunity to study at the University of North Carolina at Chapel Hill regardless of their ability to pay. The office serves students at all levels, including graduate and professional school students and coordinates all student financial support for the campus. The office assists in the recruitment, retention and success of students while maximizing available funds, exercising good stewardship of those funds, and performing related research, analysis and program evaluation in support of long-range enrollment and campus goals. In addition, the office provides academic and co-circular support services for scholarships, provides financial literacy and educational tools, and partners with faculty and other student success areas across campus to provide excellent service to low- and middle-income students and other scholarship recipients. The work of the office is public in nature and closely scrutinized by students and their families, lawmakers, faculty and staff at the University, and by the media (local, regional, and national).

Position Summary

The Office of Scholarships and Student Aid (OSSA) seeks a creative, enthusiastic, and organized individual for the position of Senior Assistant Director. This is a full-time, permanent EHRA Non-Faculty position that will report to the Senior Associate Director of the Office of Scholarships and Student Aid and will provide on-site services at the UNC School of Medicine for all 7 divisions of the Department of Health Sciences under the direction of the Associate Chair for Administration of the Department of Health Sciences. OSSA, as part of the Division of Enrollment, is committed to supporting one another in meeting goals, fostering open and consistent communication, and creating the place where we want to work. This position’s responsibilities include: providing financial aid counseling to current and prospective students of the Department of Health Sciences in person, via phone, via email, and via virtual platforms; providing assistance regarding the application and aid disbursement process; reviewing financial aid application data, FAFSA data, and other applications for financial assistance; applying federal and state administrative rules and regulations, and institutional guidelines to determine eligibility for financial aid, scholarships, and fellowships; committing funds on behalf of the University by making financial aid award decisions; acting as a liaison to other School of Medicine offices, acting as a liaison to other University offices including the Cashier’s Office and the Registrar’s office. The person in this position will also collaborate with partners in OSSA and Enrollment to ensure financial aid or scholarship practices and policies enacted at the School of Medicine Department of Health Sciences are in line with the mission and goals of the Division of Enrollment. The position will also contribute to the overall financial aid and communications strategy for Graduate and Professional students through collaborations with the Senior Assistant Director for Communications and Outreach and other graduate and professional aid colleagues. This person will have familiarity with HIPAA, OSHA, FERPA regulations and university rules and policies.

Minimum Education and Experience Requirements

Master’s or Bachelor’s and 0-2 years’ experience; or will accept a combination of related education and experience in substitution.

Required Qualifications, Competencies, and Experience

Experience with federal and state regulations and loan programs and experience counseling students is required. Demonstrated ability to perform work with accuracy and attention to detail; strong customer service and collaborative work skills; outstanding written and verbal communication; exceptional organizational and time-management skills, and a strong work ethic.

Preferred Qualifications, Competencies, and Experience

Experience working with financial aid systems is strongly preferred.

Campus Security Authority Responsibilities

This position is designated as a Campus Security Authority in accordance with the Clery Act. This position will be required to report Clery crimes to the Clery Compliance Manager and complete annual training about reporting responsibilities.

Office of Human Resources Contact Information

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to employment@unc.edu Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.