Intern, Digital Service Designer (Summer 2027)

About the job

How you'll help us Keep Climbing (overview & key responsibilities)

The Digital Service Design Intern will support service and experience design work that helps improve how Delta employees and customers navigate servicing experiences. This role is a strong fit for someone who is curious about human-centered design, research, journey mapping, and how digital experiences work together to support better service.

The intern will partner with teammates across Digital, Technology, and partner divisions to help document experiences, organize insights, and contribute to design work that supports the delivery of connected servicing experiences.

Key Responsibilities

• Support service design projects focused on customer and employee servicing experiences
• Help gather and organize research, observations, and service insights
• Assist with journey maps, service blueprints, process flows, and presentation materials
• Contribute to current-state and future-state experience documentation
• Partner with designers, researchers, product teams, and cross-functional stakeholders on project work
• Help identify pain points and opportunities across people, process, technology, and communication
• Support workshops, working sessions, and team collaboration activities
• Contribute to clear storytelling through slides, summaries, and other team materials
• Learn how design decisions connect to service, technical, and business goals

What you need to succeed (minimum qualifications)

• Currently pursuing a bachelor’s degree in Design, Human-Computer Interaction, Service Design, UX, Business, Psychology, or a related field

• Interest in human-centered design, service design, UX, or customer experience

• Strong communication and organizational skills

• Ability to learn quickly and work collaboratively with others

• Comfort using presentation, collaboration, and documentation tools

• Interest in solving problems in complex systems and service environments

• • Consistently prioritizes safety and security of self, others, and personal data. *
• • Embraces diverse people, thinking, and styles. *
• • Possesses a high school diploma, GED, or high school equivalency. *
• • Is at least 18 years of age and has authorization to work in the United States. *

What will give you a competitive edge (preferred qualifications)

• Familiarity with journey mapping, service blueprinting, or research synthesis through coursework or projects
• Experience with design tools such as Figma, Miro, or similar platforms
• Interest in digital products, servicing experiences, or large-scale customer experiences
• Interest in aviation, travel, or service-focused environments

What You’ll Gain

At Delta, our purpose is to connect people to what matters most. In this internship, you’ll gain exposure to how service design can improve customer and employee servicing experiences, while learning how teams work across Digital and Technology to solve complex service challenges.