IFEC QoE Analyst

About the job

How you'll help us Keep Climbing (overview & key responsibilities)

The IFEC QoE Analyst will be responsible for monitoring IFEC system operational performance to deliver World Class customer experience and build scalable data tools to identify performance trends. The successful candidate will develop and utilize various IFEC reports and tools to recognize systemic system issues and routine maintenance tasks, work collaboratively with 3rd party service providers to institutionalize positive corrective action, coordinate actions with the IFEC Cabin Maintenance planning teams, and monitor effectiveness of those actions.

• Monitor and manage IFEC operational performance by interacting directly with tools and reports provided by Delta or 3rd party service providers to characterize operational issues as systemic or routine and distinguish them as either hardware, software, or integration issues
• Develop scalable applications, dashboards, automated reporting solutions using technologies such as Palantir Foundry, Alteryx, Python, SQL, Power BI, Power Apps, AWS Redshift, Datadog, and TypeScript to transform raw data into actionable corporate insights, automate manual reporting workflows, and deliver interactive executive dashboards
• Perform advanced analytics, forecasting, and modeling to identify opportunities for operational and customer experience improvements
• Evaluate and implement emerging technologies, including AI, automation, and advanced analytics capabilities to drive innovation and efficiency
• Technical point of contact to collaborate and direct the respective service providers or 3rd party applications on the progress of known performance issues
• Collaborate with Delta cabin maintenance on system integration performance issues and provide recommendations for recovery

Benefits and Perks to Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

• Competitive salary, industry-leading profit sharing program, and performance incentives
• 401(k) with generous company contributions up to 9%
• Paid time off including vacation, holidays, paid personal time, maternity and parental leave
• Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
• Domestic and International space-available flight privileges for employees and eligible family members
• Career development programs to achieve your long-term career goals
• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
• Recognition rewards and awards through the platform Unstoppable Together
• Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare

What you need to succeed (minimum qualifications)

• Is at least 18 years of age and has authorization to work in the United States.
• Possesses a high school diploma, GED, or high school equivalency.
• Embraces diverse people, thinking, and styles.
• Consistently prioritizes safety and security of self, others, and personal data.
• Eight (8) years’ experience aircraft, avionics, or electronic system troubleshooting, test, or maintenance required
• Five (5) years’ experience demonstrated working knowledge with Python and modern analytics technology including Microsoft Power Platform and advanced Excel required. Microsoft certifications are a plus.
• Bachelor’s degree in computer science, Information Systems, Engineering, Statistics, Mathematics, Data Science, Analytics, or a related field; or equivalent experience
• FAA Repairman or Airframe and Powerplant certification, preferred

What will give you a competitive edge (preferred qualifications)

• Experience using technologies such as Palantir Foundry, Alteryx, Python, SQL, Power BI, Power Apps, AWS Redshift, Datadog, and TypeScript
• Basic understanding of IFE and IFC architecture, system hardware, and system software
• Understanding of communications systems and various technologies including Antennas, RF & IF; computers; video and audio
• Comprehension of wide area and local data networks and power distribution systems