Project Leader, Loyalty Financial Planning and Analysis

About the job

How you'll help us Keep Climbing (overview & key responsibilities)

Delta Air Lines leads the global travel industry with its SkyMiles loyalty program, delivering on a rich suite of benefits and experiences for over 100 million Members worldwide. SkyMiles is core to Delta's thoughtful, reliable, and innovative brand promise, developing and rewarding high-value customers at every point along the travel journey. For five years in a row, U.S. News and World Report named SkyMiles a Best Travel Rewards Program in the #2 spot, but we want more. The SkyMiles team is seeking an experienced candidate to be part of a strong team, responsible for managing Customer Engagement & Loyalty's Revenue Planning, Forecasting, Analysis and Reporting.

• Manage reporting and tracking of Customer Engagement and Loyalty products and customer benefits
• Manage select segment of Medallion program, including the data integrity and cross-divisional and external relationships
• Working with cross-divisional teams including Revenue Management, Accounting, and Finance
• Develop models to analyze customer and financial data to identify areas for program improvement throughout Loyalty, and recommend changes to leadership
• Effectively analyze data to make action-oriented recommendations
• Create reports to support business insights and decisions
• Identify and analyze business risks, regularly prepare executive presentations, and actively participate in meetings with Loyalty leadership
• Work on ad-hoc projects, including budgeting, reporting, promotion tracking, and other ad-hoc analytical requests

Benefits and Perks to Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees.

Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

• Competitive salary, industry-leading profit sharing program, and performance incentives

• 401(k) with generous company contributions up to 9%

• Paid time off including vacation, holidays, paid personal time, maternity and parental leave

• Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits

• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages

• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health

• Domestic and International space-available flight privileges for employees and eligible family members

• Career development programs to achieve your long-term career goals

• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint

• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies

• Recognition rewards and awards through the platform Unstoppable Together

• Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare

What you need to succeed (minimum qualifications)

• Is at least 18 years of age and has authorization to work in the United States.
• Possesses a high school diploma, GED, or high school equivalency.
• Embraces diverse people, thinking, and styles.
• Consistently prioritizes safety and security of self, others, and personal data.
• 3+ years' work experience in Finance, Consulting, Revenue Management or Analytics
• Must possess good technical, quantitative/analytical, financial acumen, oral communication, and presentation skills
• Strategic thinking with the ability to build long-term strategies
• Demonstration of excellent analytical skills that could translate into thought leadership
• Ability to produce results quickly in ambiguous situations, with minimal direct guidance
• Must be comfortable and effective interacting frequently with and making recommendations to high level internal leaders and external partners
• Good interpersonal skills with the ability to integrate across organizations and influence the decisions of other departments
• Consistently prioritizes safety and security of self, others, and personal data
• Embraces diverse people, thinking, and styles
• Possesses a high school diploma, GED, or high school equivalency
• Is at least 18 years of age and has authorization to work in the United States

What will give you a competitive edge (preferred qualifications)

• Corporate cross divisional experience strongly preferred, particularly in Commercial, Finance, Marketing or in an operational role
• Systems knowledge is strongly preferred (e.g., Hyperion/Brio, SAS, Smartview, other data tools).