TechOps - 24/7 Line - Liaison Engineering Manager

About the job

How you'll help us Keep Climbing (overview & key responsibilities)

The successful candidate serves as the leader of a team supporting Delta's Engineering and Maintenance organizations and is based in Atlanta, GA. This position works very closely with peer Liaison Engineering leaders, Fleet and Component engineering, Base and Line Maintenance, and other internal organizations.

• Leading a 24/7 team supporting the Line and Base Maintenance organization with engineering requests for aircraft at Delta's line and base maintenance stations.
• Maintaining compliance with applicable FAA, DOT, OSHA and EPA regulations, foreign regulatory requirements and Delta's Technical Operations Policy and Procedures (TOPP) and all other engineering processes.
• Support and develop self-sufficiency regarding aircraft repair support, reducing dependency on OEMs like Boeing, Airbus, and Airbus Canada (formerly Bombardier).
• Support and develop FAA delegations of Organization Designation Authorization (ODA) and Designated Engineering Representatives (DER) for internal repair approvals in compliance with FAA regulations.
• Supporting engineering working group meetings with partners throughout the organization.
• Supporting aircraft concessions with original equipment manufacturers (OEMs).
• Collaboration and communication with manufacturers and the FAA ACO and FSDO/CMO.
• 24/7 Operational Support requires Irregular shift hours, on occasion, due to critical requirements. This will include weekend and overnight work depending on criticality of the issue.
• Occasional travel is required to support the operation or meet with teammates and stakeholders
• Cross divisional stakeholder management with Line and Base Mainteance organizations

What you need to succeed (minimum qualifications)

• Is at least 18 years of age and has authorization to work in the United States.
• Possesses a high school diploma, GED, or high school equivalency.
• Embraces diverse people, thinking, and styles.
• Consistently prioritizes safety and security of self, others, and personal data.
• Ability to foster a safety-first mindset in each team member, while adopting Advanced Error Reduction in Organizations (AERO) techniques.
• An engineering degree (preferred) with a working understanding of aircraft maintenance, including technical aptitude in aircraft structural repair.
• Mentor and develop the team's personnel. This includes providing guidance and support for staff (entry level to Sr Principal Engineer). Capabilities for technical as well as professional development are required.
• Ability to maintain a schedule for a 24/7 operation.
• Demonstrated ability to anticipate the not so obvious impact of various solutions to technical problems. Provides feasible alternatives to solve complex problems which require the regular use of ingenuity and creativity. Provides technical guidance, assistance, and work direction to the engineering team.
• Build relationships with internal customers and partners and external vendors, OEMs, and industry partners.
• Must have strong customer service orientation and relationship management skills, strong project management skills; written and verbal communication skills; multi-tasking abilities; proven results-orientation; and strong analytical, organizational and time management skills.
• Ability to partner effectively with Line and Base Maintenance leadership to support their goals/metrics by leveraging and developing engineering capabilities of the team.
• An ability to partner effectively with peer leaders (i.e. Component or Fleet Engineering or other Liaison Engineering leaders) to ensure organization initiatives are supported and completed in a timely manner.
• The selected leader must be an excellent orator not only to the team but the division and industry collectively.
• Attention to individual training and compliance requirements.
• Must be performing satisfactorily in their current role and be self-motivated, engaging, with positive disposition.

What will give you a competitive edge (preferred qualifications)

• Previous airline, military, OEM or MRO experience with commercial aircraft is strongly preferred. Familiarity with airline flight operations and support systems, 14 CFR 121 dispatch regulations and 14 CFR 145 repair station regulations are desired.
• Strong understanding of 14 CFR Parts 25 and 43.
• Strong knowledge of Microsoft Office products and AUTOCAD, or similar, desired.
• Understanding of Tableau dashboards and data measurement to drive business improvements.
• Current or previous FAA delegation approval as a DER or ODA Unit Member/Authorized Representative.
• Current or previous leadership experience.
• This position reports to the General Manager of Ops Support Engineering (Liaison Engineering).