FOS - Flight Operations ACC Tower Liaison, DPS (DTW)

About the job

How you'll help us Keep Climbing (overview & key responsibilities)

The Flight Operations ACC Tower Liaison serves as a subject matter expert supporting Line Operations, the DTW Chief Pilot Office and Delta Professional Services (DPS). This part-time role is based in Atlanta (ATL) and assigned to Detroit (DTW), providing operational support within the Airport Customer Center (ACC). The Liaison plays a critical role in real-time flight operations, ensuring coordination and communication between pilots, ACC teams, and other operational departments.

This role works on an "as needed" basis, this is a part-time position.

Key Responsibilities

• Act as the primary point of contact for pilots regarding operational issues at ACC.
• Support pilots during safety-related events, MCC coordination, and conflict resolution.
• Facilitate cross-divisional communication within ACC to resolve operational challenges.
• Liaise with CPO and other departments to ensure timely problem resolution.
• Monitor operational communication channels to mitigate disruptions.
• Analyze flight schedules and collaborate with ACS to identify and address operational impacts.
• Monitor and assist with DOT 3/4 compliance.
• Evaluate pushback delays for accuracy and identify operational trends.

Shift Structure

• Coverage is provided 365 days per year with one daily shift

Benefits and Perks to Help You Keep Climbing

• Space Available Personal Travel to include eligible dependent
• Medical, Dental and Vision Plans available
• Annual Incentive
• 401(k) match (following one year of service)

What you need to succeed (minimum qualifications)

• Former Delta pilot.

• Consistently prioritizes safety and security of self, others, and personal data.

• Embraces a diverse set of people, thinking and styles.

• Possesses a high school diploma, GED, or high school equivalency.

• Is at least 18 years of age and has authorization to work in the United States.

• Demonstrates a commitment to safety, security, and data protection. • Embraces diversity in people, thinking, and styles.

• Analytical Thinking: Solves problems using logic and reasoning.

• Problem Solving: Makes critical decisions within company procedures.

• Attention to Detail: Produces compliant, error-free work on time.

• Diversity & Inclusion: Works respectfully with all individuals.

• Integrity: Maintains high ethical standards.

• Innovation: Thinks strategically and creatively.

Core Competencies

What will give you a competitive edge (preferred qualifications)

• Chief Pilot experience
• Check Airman
• Extensive international flying experience, including familiarity with global airspace, regulations, and operational procedures
• Strong organizational and leadership capabilities.
• Familiarity with Flight Operations infrastructure.
• Excellent communication and presentation skills.
• Proficiency in Office 365 and Delta/DPS software.
• Ability to work in a fast-paced, detail-oriented environment.
• Experience with Microsoft Office, Smartsheet, DBMS, OSS.
• Analytical Thinking: Solves problems using logic and reasoning.
• Problem Solving: Makes critical decisions within company procedures.
• Attention to Detail: Produces compliant, error-free work on time.
• Diversity & Inclusion: Works respectfully with all individuals.
• Integrity: Maintains high ethical standards.
• Innovation: Thinks strategically and creatively.