Engagement Coordinator, Flight Operations

About the job

How you'll help us Keep Climbing (overview & key responsibilities)

This role supports Flight Operations Engagement team in developing and executing programs that strengthen pilot connection, recognition, communication and culture across the system. The position plays a key role in advancing Chief Pilot Office (CPO) engagement initiatives, fostering meaningful connections between pilots and leadership, and coordinating signature experiences such as pilot wing ceremonies, training base events and other engagement programs. Through event execution, stakeholder partnership, and employee feedback analysis, the role helps enhance the overall pilot experience and inform engagement strategies across Flight Operations.

• Supports the Flight Operations Engagement team in developing, implementing, and enhancing engagement programs that strengthen pilot connection, recognition, communication and culture
• Serve as primary coordinator for engagement events including pilot wing ceremonies and training base social events, including planning, logistics, vendor management, stakeholder connection, communications, and onsite execution
• Supports the development and execution of CPO engagement strategies and programs designed to enhance pilot awareness, connection and involvement with Flight Operations leadership
• Partners closely with Chief Pilot Offices (CPOs) across the system to support engagement initiatives that strengthen pilot connectivity to local leadership and the broader Flight Operations organization
• Facilitates the Flight Operations feedback loop by gathering, synthesizing and sharing pilot feedback, engagement survey results, Deltaversary feedback, and other sentiment data to identify trends, develop actionable insights and provide recommendations to leadership
• Partners closely with Chief Pilots, Flight Ops Communications, Training & Standards, Pilot Hiring, and other business partners to ensure consistent execution and communication of engagement initiatives
• Tracks participation and effectiveness metrics for engagement programs  and events and prepares summaries, insights and recommendations for leadership
• Manages and continuously improves engagement programs by evaluating participant feedback, identifying opportunities for enhancement and implementing program improvements
• Supports additional Flight Operations engagement initiatives as business needs evolve

Benefits and Perks to Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

• Competitive salary, industry-leading profit sharing program, and performance incentives
• 401(k) with generous company contributions up to 9%
• Paid time off including vacation, holidays, paid personal time, maternity and parental leave
• Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
• Domestic and International space-available flight privileges for employees and eligible family members
• Career development programs to achieve your long-term career goals
• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
• Recognition rewards and awards through the platform Unstoppable Together
• Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare

What you need to succeed (minimum qualifications)

• Is at least 18 years of age and has authorization to work in the United States.
• Possesses a high school diploma, GED, or high school equivalency.
• Embraces diverse people, thinking, and styles.
• Consistently prioritizes safety and security of self, others, and personal data.
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• Professional, welcoming, composed, and adaptable. •
• Organizational, problem-solving, oral, and written communications skills required. •
• Should exhibit initiative, innovation, and able to work with minimal supervision. •
• Should be able to communicate effectively by oral and written means with all levels of personnel up to and including Flight Training, Flight Operations, and FAA leadership. •
• Knowledge of Excel, Microsoft Outlook, Word, PowerPoint is required. •
• Exceptionally reliable, punctual, organized and able to work unsupervised. •
• Maintain discretion with personnel information. •
• Flexible to work AM/PM shifts, weekends, and holidays as needed. •
• Must have a valid US Driver’s license. •
• At least 18 years of age and has authorization to work in the United States. •
• Proficiency in English. •
• Must be performing satisfactorily in current position

What will give you a competitive edge (preferred qualifications)

• Experience supporting employee engagement, culture, recognition and customer experience programs
• Experience coordinating large-scale events or employee facing programs
• Experience working with survey data, employee feedback analysis and program measurement